Have questions?

GENERAL QUESTIONS

---

• What is bitminers.live?

  bitminers.live is a registered digital asset investment firm based in the USA. The platform, which includes advanced basic and technical analysis at the source of high return performance, offers high & fixed interest return. Aiming for success with its international investor network, experienced team, privileged information from business and technology world; bitminers.live stands out from its competitors with its proven quality and ease of use. The company, which is managed under the leadership of people who think and foresee the future, is committed to achieving high returns from well-diversified portfolios and prioritizing clients.

• Guaranteed interest returns, but how?

  Digital assets are a class of assets considered dangerous and inconvenient. Many reasons such as liquidity, money laundering accusation, uncertainty of regulation, access restriction, volatile markets, functionality inquiries reduce trust in these assets. We believe that the risk factor should be eliminated for all people who believe that finance will rise on distributed systems. That's why we offer high interest returns to platform investors. With careful and detailed examination of market conditions, daily trading volume, expectations; we change our portfolio distribution and adjust our investment strategy. With this active fund management, you enjoy the fixed interest rate return on the user side.

• What are company principles?

  Successful investment management companies base their business on a core investment philosophy, and bitminers.live is no different. Although we offer innovative and specific strategies through digital asset funds, an overarching theme runs through the investment guidance we provide to clients— focus on those things within your control. There are basically four principles that we attach great importance to:
  
  1) Create clear, appropriate investment goals: An appropriate investment goal should be measureable and attainable. Success should not depend on outsize investment returns or impractical saving or spending requirements.
  
  2) Develop a suitable asset allocation using broadly diversified funds: A sound investment strategy starts with an asset allocation befitting the portfolio's objective. The allocation should be built upon reasonable expectations for risk and returns and use diversified investments to avoid exposure to unnecessary risks.
  
  3) Minimize cost: Markets are unpredictable. Costs are forever. The lower your costs, the greater your share of an investment's return. And research suggests that lower-cost investments have tended to outperform higher-cost alternatives. To hold onto even more of your return, manage for efficiency. You can't control the markets, but you can control the bite of costs and efficiency.
  
  4) Maintain perspective and long-term discipline: Investing can provoke strong emotions. In the face of market turmoil, some investors may find themselves making impulsive decisions or, conversely, becoming paralyzed, unable to implement an investment strategy or rebalance a portfolio as needed. Discipline and perspective can help them remain committed to a long-term investment program through periods of market uncertainty.

• What are the interest rates?

  The bitminers.live platform offers a high return on interest compared to its competitors. Our platform users receive an interest rate from their deposits according to the package they deposited into.

• What are digital assets and how are they valued?

  Digital assets distributed ledger based electronic means of exchanges. Transactions involving them are secured by cryptography, and they have dedicated servers for verification of transactions and the creation of extra units. The most popular of them are Bitcoin, Ethereum, Litecoin, etc. All digital assets are valued by price action, and as a result, almost total control is in the hand of the investing public.

• Are digital assets legal? Am I allowed to trade them?

  No country has passed a law that illegitimates digital assets, however, because cryptocurrency networks are decentralized, some countries limit its use. All this means however is: it is hard to transact in cryptocurrencies in those countries, it is not illegal. Of recent, the use of digital assets is growing so much that its heft is no longer deniable. As a result, many of the regulations that restrict its use around the world are being relaxed.

• Where can I get the latest digital asset prices?

  There are many platforms where you find the latest prices. The most popular among them is CoinMarketCap, though there are many others such as CryptoCompare, CoinGecko etc. bitminers.live offers a complete suite of digital asset research tools for individual investors and financial advisors wanting to research and be conversant on potential investment opportunities. Sign up and view the investment opportunities.

• How can I ask for support?

  We are here to help you with any problems and questions you may encounter while using the platform and during your investment experience. You can always contact or turn the situation into an opportunity and join the bounty program for bug reporting.

---

DEPOSIT ISSUES

---

• How do i invests?

  Taking user experience and security as our priority, we have managed to develop an the investment process which takes place only in 4 stages:
  
  1) Sign up.
  2) Choose an investment Package.
  3) Invest in the Package and time you want.
  4) Withdraw your money.

• What are the available payment methods?

  You may choose to invest either by BTC, ETH and USDT.
  
  

• Is there a minimum / maximum amount limitation for investment?

  Minimum investment is 1000 USD.

• What is the investment period? What is the term?

  It is a principle for us that platform users can manage their funds freely. The money is yours, so is the control. You can invest, move your capital and withdraw anytime after first 24 hours.

• I made a deposit but it is not showing up. Where is it?

  Do not worry. There may be delays in the reflection of your funds to your account during the first 24 hours and this is quite normal. If you still have problems at the end of this period, contact support: admin@bitminers.live

• Can I have multiple investment at the same time?

  Of course. You can simultaneously invest multiple times over the platform at different times, in different amounts and duration. But remember that when you want to withdraw, these investments are evaluated separately.

• Can I add funds to a investment that's already running?

  YES. Since the investments are made in different amounts at different times, the return is evaluated separately. Therefore, you can add to an existing investment plan and make multiple investments.

---

WITHDRAWAL ISSUES

---

• How much time does it take for a withdrawal request to be processed?

  Withdrawal process time is from instant to 24 hours. Please do not contact us if your withdrawal was not processed instantly, it will be paid within 24 hours. The main deposit is eligible for withdrawal at the end of the first 24 hours.

• What is the minimum amount for withdrawal?

  There are no restrictions on withdrawal amount

• When can I withdraw my principal?

  The main deposit is eligible for withdrawal at the end of the package duration.

---

ACCOUNT ISSUES

---

• Is there a charge to open an account? What kind of process should I follow?

  Opening an account is completely free. You can invest immediately after a familiar registration process. Without going through the KYC / AML process, you can have direct access to all platform services.

• How do I close my account?

  You can close your bitminers.live account anytime you wish. You can easily re-open them if you want to in the future.To close your account, please contact support: admin@bitminers.live. We strongly recommend you to withdraw all your funds before closing your account. By doing so, your investments will be secured and you'll be ready to leave.

---